Privacy Policy

Deko Floors Ltd
3/107 Harris Road, East Tamaki, Auckland 2013
Phone: 09 282 1832
Email: [email protected]

In this policy, “we”, “us” and “our” means Deko Floors.

We may collect personal information that you choose to provide to us, including:

• your name
• your phone number
• your email address
• your delivery or postal address
• your business name
• your location
• the type of enquiry you make
• details about the products, samples or documents you are interested in
• details you provide in a contact form, sample request form or partnership enquiry form
• any other information you choose to send to us

Depending on how you use our website, we may also collect technical or website usage information such as:

• IP address
• browser type
• device type
• pages visited
• referral source
• website interaction and usage data
• cookie and tracking data
• security or anti bot verification signals

We collect personal information when you:

• contact us by phone, email, or website form
• request free samples
• submit a partnership or business enquiry
• request product information, brochures, specification sheets or other documents
• use interactive tools or features on our website
• interact with our website through cookies, analytics, and related technologies
• communicate with us through social media or other digital channels

We generally collect information directly from you. We may also collect limited technical and usage information automatically through website technologies and third party tools used to support analytics, advertising, security and website functionality.

We collect and use personal information for purposes such as:

• responding to your enquiries
• processing and managing free sample requests
• sending requested product, technical or business information
• assessing and managing partnership enquiries
• improving our website, content, services and user experience
• understanding how visitors use our website
• measuring the performance of advertising and marketing activity
• maintaining internal records
• protecting our website, systems and users
• detecting spam, misuse, fraudulent activity or malicious behaviour
• meeting our legal and regulatory obligations
• contacting you about an enquiry, request or service matter
• sending marketing or promotional communications where you have consented, subscribed or where otherwise permitted by law

We will only use personal information for the purpose for which it was collected, for related purposes you would reasonably expect or where otherwise permitted or required by law.

Our website may use form tools, including WS Form, to collect and process information you submit through contact forms, sample request forms and partnership enquiry forms.

Information submitted through forms may be stored within our website systems, sent to our team by email and used so that we can respond to your request, process your enquiry or provide the information or service you asked for.

Please do not send sensitive personal information through website forms unless it is reasonably necessary for your enquiry.

Our website may use cookies and similar technologies to help the site function properly, improve performance, understand website usage, measure campaign effectiveness and support a more relevant browsing experience.

These tools may include services such as:

• Google Analytics
• Google Ads and related conversion or remarketing tools
• Microsoft Clarity
• Meta / Facebook tracking tools
• Roomvo or related visualisation tools
• security and anti bot services such as Google reCAPTCHA, Cloudflare or similar technologies

These tools may collect information such as browser type, device type, pages viewed, time spent on the site, referral source, approximate location, general interaction behaviour and technical information used for analytics, performance measurement, security or advertising purposes.

Where third party tools are used, those providers may also collect or process information in accordance with their own privacy policies and terms.

If you prefer, you can usually adjust your browser settings to refuse some or all cookies, although parts of the website may not function as intended if you do so.

Our website may include third party tools or embedded services, including room visualisation or related digital product tools.

When you interact with these tools, certain information may be collected or processed by the third party provider in order to deliver the feature, improve its performance or support analytics and functionality. Those third party services operate under their own terms and privacy practices and we encourage you to review those where relevant.

We do not sell your personal information.

We may disclose personal information to trusted third parties where reasonably necessary for our business operations, including:

• website hosting, maintenance and IT service providers
• analytics, advertising and marketing service providers
• form handling, communication or email service providers
• cloud or software providers that support our website or enquiry systems
• delivery or courier providers where needed to send sample packs or related material
• professional advisers such as accountants, legal advisers, insurers or consultants
• service providers who help us operate our business, website or systems

We may also disclose personal information where required or permitted by law or where necessary to protect our legal rights, systems, website or users.

Some of the service providers we use may store or process personal information outside New Zealand.

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure that the information is protected by comparable safeguards, contractual arrangements or another lawful basis permitted under New Zealand privacy law.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include physical, technical and administrative safeguards such as restricted access, password protection, secure systems, access controls, spam and security filtering and limiting access to staff or providers who require the information for legitimate business purposes.

No method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected or for longer where required for legal, business, compliance or record keeping reasons.

When personal information is no longer required, we will take reasonable steps to securely delete it, destroy it or de-identify it.

You have the right to request access to the personal information we hold about you and to request correction if you believe that information is inaccurate.

If you would like to request access or correction, please contact us using the details at the end of this policy. We may need to verify your identity before processing your request.

If we do not agree that a correction is required, you may ask us to note your requested correction alongside the information.

If you receive marketing emails or promotional communications from us, you can opt out at any time by using the unsubscribe function where available or by contacting us directly.

We will stop sending marketing communications if you ask us to, although we may still contact you in relation to an active enquiry, request, order or business matter.

Our website may contain links to third party websites, platforms, or services. Those third parties have their own privacy practices, and we are not responsible for their content, security or privacy handling.

We recommend reviewing the privacy policy of any third party website or platform before providing personal information to it.

Our website is intended for general consumer and business use and is not directed at children. We do not knowingly collect personal information from children in a deliberate way.

If we become aware that personal information has been provided inappropriately by or about a child, we will take reasonable steps to address the issue.

If we become aware of a privacy breach involving personal information, we will assess it promptly and take appropriate steps in response.

Where required by the New Zealand Privacy Act 2020, we will notify the Privacy Commissioner and affected individuals as soon as practicable if the breach has caused or is likely to cause serious harm.

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, services or legal obligations.

Any updated version will be published on this page with a revised “Last updated” date.

If you have any questions about this Privacy Policy, would like to request access to your personal information or would like to request a correction, please contact us:

Deko Floors
3/107 Harris Road, East Tamaki, Auckland 2013
Phone: 09 282 1832
Email: [email protected]

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner in New Zealand.